Tenant supportdone properly.
Whether you’re looking for rental advice, need help understanding your rights, or just want to feel more confident as a tenant – this is your starting point.
Renting should feel straightforward. At Miller Rose, we believe tenants deserve clear communication, safe homes, and an agent who actually picks up the phone. Whether you’re looking for your next home in Birmingham or need guidance on your rights, we’ve put together the resources below to help you navigate it – without the jargon.
Guides and resources for tenants
From understanding your tenancy agreement to making a rental feel like home – straightforward advice, when you need it.
What is the Renters Reform Bill?
The Renters Reform Bill is one of the biggest changes to tenant rights in a generation. Here’s what it means for you, what’s already in force, and what’s still to come.
What Does a Good Property Agent Do?
Not all letting agents are the same. This guide explains what a good agent should be doing for you as a tenant, and the questions worth asking before you sign.
How Do I Know How Energy Efficient A Property Is?
Understanding a property’s EPC rating before you move in can make a real difference to your bills. Here’s how to read one and what to look out for.
Everything You Need To Know About Periodic Tenancies
A clear guide to what happens when your fixed term ends – what a periodic tenancy means, what your options are, and how to make sure you’re not caught off guard.
How To Make Your House A Home
Practical advice for tenants on making a rented property feel like yours – from small personal touches to the bigger changes that make a real difference to how you live.
Property Jargon Buster
A plain-English guide to the terms you’ll come across as a tenant, explained without the waffle.
The Miller Rose Homecare Hub
When something needs fixing, the Homecare Hub makes it simple. Our maintenance reporting system, powered by Fixflo, is available 24/7 — so you can report an issue at any time, attach photos, and track progress without having to chase anyone.
Reports come straight through to our team. We’ll review promptly, arrange the right contractor, and keep you updated at every stage. You can report anything from plumbing and heating issues to damp, electrical faults, damaged locks, and general repairs.
For emergencies — gas leaks, flooding, or anything posing an immediate safety risk — call us directly on 0121 347 6116. Outside office hours, contact the relevant emergency service first.
Why rent with Miller Rose?
We manage properties in Birmingham and the West Midlands with one straightforward principle: tenants deserve to be treated like customers, not problems.
That means safe, compliant homes as standard. It means responding quickly when something goes wrong. And it means being honest with you – about the property, the process, and what to expect.
Looking for your next home?
Browse our available rental properties in Birmingham and the West Midlands.
Frequently Asked Questions
How do I report a maintenance issue?
You can submit maintenance requests via the HomeCare hub, or get in touch with our lettings team directly — by phone, email, or through the contact form on this page. We take maintenance seriously and aim to respond to all reports promptly. For anything urgent, always call us so we can act straightaway. We believe issues should be dealt with quickly, not left to chase.
Are your rental properties deposit protected?
Yes, always. All deposits held on properties managed by Miller Rose are protected in a government-approved scheme, as required by law. You’ll receive the details of your deposit protection within 30 days of paying. If you have any questions about your deposit at any stage of your tenancy, just ask us.
What happens when my fixed-term tenancy ends?
When your fixed term comes to an end, your tenancy will usually roll into a periodic tenancy – sometimes called a rolling tenancy – unless you and your landlord agree a new fixed term. A periodic tenancy continues on the same terms, typically month to month. We’ll always be in touch ahead of your end date to talk through your options, so you’re never left in the dark about where you stand.
How long does the referencing process take?
Referencing typically takes three to five working days, though this can vary depending on how quickly references come back from employers or previous landlords. We’ll keep you updated throughout and let you know straightaway if we need anything from you to keep things moving. The clearer the information you provide upfront, the smoother it tends to go.
Can my landlord increase my rent, and how much notice do I need?
Your landlord can review your rent, but there are rules about how and when they can do it. For periodic tenancies, landlords must give at least two months’ written notice of any rent increase using a Section 13 notice, and increases can only happen once every 12 months. Any increase should reflect the local market – not just be applied arbitrarily. If you’re unsure whether a proposed increase is reasonable or has been handled correctly, get in touch and we’ll talk you through it.
Already renting with us and need support?
Good tenant services go beyond finding you a property. They’re about what happens after you move in – the responsiveness, the communication, and the confidence that someone is looking after things properly. That’s what we aim to provide at Miller Rose, for every tenant, across every property we manage in Birmingham and the West Midlands. If you have a question, need support, or just want to talk through your options, we’re here.
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