Miller Rose Homecare Hub
Report an issue. Track progress. Know it’s been picked up properly.
Your home should work. When it doesn't, we make it easy to tell us.
Reporting a maintenance issue shouldn’t mean phone calls, unanswered emails, or wondering whether anyone got your message. It shouldn’t mean repeating yourself three times to three different people, or chasing for an update you should have been given without asking. That’s not how we work.
The Miller Rose Homecare Hub is your dedicated portal to log issues, track progress, and stay informed without having to do any of the running. You report it once. We pick it up. You hear from us as things move forward.
Your home is where you live. When something isn’t right, it matters. We treat it that way.
HOW IT WORKS
1
Report your issue
Use the portal on any device, any time. You’ll be guided through a short set of questions and prompted to add photos. The more detail you include, the faster we can act.
2
Get confirmation straight away
As soon as your report is submitted, you’ll receive an email confirmation. Your issue is logged. Someone has seen it.
3
We keep you updated
You’ll hear from us as things progress. No need to call. No need to chase.
WHAT HAPPENS AFTER YOU REPORT AN ISSUE?
We review every report and prioritise based on urgency. For routine repairs, we’ll be in touch to confirm next steps and arrange access if needed. We aim to respond to all reports within two working days (non emergency).
If you haven’t heard from us within that time, call the office directly on 0121 347 6116.
FREQUENTLY ASKED QUESTIONS
What counts as an emergency?
Loss of heating or hot water in winter, gas leaks, flooding, complete loss of electricity, or anything that makes the property unsafe or insecure. If you’re unsure, use the emergency route. We’d rather you over-report than sit with something serious.
Can I add photos?
Yes, and we’d encourage it. In many cases you’ll need it to report an issue but a photo in advance often saves a visit and speeds up the repair.
How long will my repair take?
It depends on the type of repair. We’ll always give you a realistic timeframe when we respond, not a vague promise. Routine repairs are typically completed within 14 days. Urgent repairs are prioritised sooner
What if I haven’t heard back?
If you haven’t received an update within one working day of submitting your report, contact us directly on 0121 347 6116 or lettings@millerrose.co.uk.